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Terms

Scouts NSW

By completing this registration form, you agree to the Payment Terms and Conditions below, and also agree to abide by the Scouts Australia Adult Code of Conduct and Scouts NSW Privacy Policy.

Scouts Australia - Adult Code of Conduct
Scouts NSW - Privacy Policy

This applies to all persons over the age of 18, including all registered adult members, as well as the parents/guardians of registered youth members and young adults over the age of 18 (Rover Scouts).

Payment and Registration Terms and Conditions

  1. Billing structure
    1. Members can elect (at the point of registration) to pay their membership fees either upfront, or via fixed equal instalments. The intervals of the instalments are determined by Scouts NSW and cannot be amended by the member.
    2. Members opting for an instalment, will pay the first instalment at the time of registration via credit/debit card and be automatically charged each month following until total amount due is paid. Payments will be taken on the anniversary date. i.e if the member joined on May 5, the next payment would be taken on June 5.
    3. Members will at times receive email notifications relating to payments/registration, and it is the responsibility of the member to be aware of these emails and action any items in order to keep membership current.
    4. Instalment plans cannot be applied retrospectively.
  2. Billing process
    1. All payments processed via the online platform are collected via a debit or credit card, with transaction fees applicable as per below.
    2. Members who choose to pay in instalments, will be obligated/required to finalise all payments in the schedule, regardless of attendance.
    3. An alternate upfront payment option is available (BPAY), and requests should be made to memberservices@nsw.scouts.com.au. These will be reviewed and responded to within 2 business days. 
  3. Transaction fees
    1. Transaction fees apply to all credit/debit card payments through our ScoutHub platform. These apply to each transaction, therefore if you choose to pay in instalments, you will be charged this fee for each instalment. 
    2. Payments via credit/debit card will attract a transaction fee of $1.20 + 2% and a platform fee of $2 (total $3.20 + 2%, per transaction). 
    3. The total transaction fee payable will vary based on total amount owing, however will be displayed on the final screen prior to entering credit card details.
  4. Missed payments
    1. When an automatic debit is unsuccessful (for example, insufficient funds or other reason), the member will receive an email notification. If the payment fails, depending on the nature of the fail, the system may attempt to retry a debit up to an additional two times, one day apart. For some failures (eg stolen card, expired card) the system will not retry and it is the responsibility of the member to respond to email notifications to update card details and finalise any payments manually.
    2. Where the member fees fall behind by the equivalent of 2 missed instalments the member will be resigned from the system and unable to continue Scouting. Failure to make payments will be added to the member profile in the system.
    3. After cancellation of membership, any missed payments will be required to be paid before the member is eligible to return to Scouting.
  5. Refunds
    1. The State Membership fee is an annual fee and is not participation based.
    2. As this is a 12 month membership commitment (April to March), refunds will not be provided.
    3. Refunds may be considered under exceptional circumstances and require approval from Scouts NSW Chief Commissioner and/or CEO.
    4. Refund requests should be sent to memberservices@nsw.scouts.com.au and reviewed within seven days.
  6. Ageing out
    1. Members who are due to age out of Rover Scouts during the Membership year that are not a leader or joining a fellowship may request a discount code from the Member Experience Team at memberservices@nsw.scouts.com.au prior to registering to pro rata their state membership fees
  7. Transferring Membership between Groups
    1. State Membership fees are the same for all Scouts NSW Members.
    2. Members transferring between Groups where there is a variance in Group fees will need to arrange with their Group treasurer for a refund of Group fees or a transfer of funds between Groups.
  8. Active and Creative Kids Vouchers
    1. Members who are eligible for an Active and Creative Kids Voucher from the NSW Government will be able to redeem their voucher at the point of registration.
    2. Active and Creative Kids vouchers must be redeemed at the point of registration, any member who fails to redeem their voucher at registration will be ineligible for a refund.
  9. Family Support Fund
    1. If you are a recipient of the Family Support Fund, you must enter your discount code at the point of registration.
    2. Any Family Support Fund member who fails to apply their discount code at the point of registration will be ineligible for a refund.
  10. Pension discount
    1. To be eligible for a pension discount, you must hold a current adult membership appointment and have provided a copy of your valid concession card to the Member Experience Team at memberservices@nsw.scouts.com.au prior to registering to ensure you are issued with a discount code.
  11. Discount Codes
    1. Discount codes must be applied at the point of registration any member who fails to enter their discount code at the point of registration will be ineligible for a refund.
  12. Trial members
    1. Members are only eligible for a trial once in their lifetime.

Scouts NSW - 1st Turramurra Scout Group

Additional Terms and Conditions for Registrations with 1st Turramurra Scout Group: None